I like to be completely transparent with my followers and…I used a sun emoji because I was just trying to look on the brighter side for a second. I know that, a lot of times, in this crazy world of bloggers, social media and Instagram, we all get caught up in trying to make everything seem “perfect”.
Well, I’m here to tell you it’s not.
This has been a very emotional week for me and my husband’s family. His mother has dementia and mobility issues and my husband’s father is her primary caregiver and he has mobility issues as well. I tried my best to plan this vacation to be everything we wanted: fun, easy and relaxed. Sounds simple, right?
I started by booking us a place in Savannah through VRBO months ago. I always look there first because you have a more unique experience that way. With Savannah, this presented a challenge, since most rentals had stairs, but I found one that was one level, finally, and said it was wheelchair accessible.
Now, when something is wheelchair accessible, that usually means that there is a ramp, a walk in shower with no raised ledge, and bars for handholds in the bathroom shower and near the toilet. From the pictures, the angles were deceiving, with the shower curtains closed and pictures taken just so, but I thought that this rental would be a big hit.
Well, I was wrong. Now, let me be very clear. I love VRBO. A lot. But this rental was listed on VRBO by a third party called Vacasa.
Take my advice and NEVER, NEVER, NEVER rent from this super shitty company. Like, seriously, read the fine print and just DON’T. Don’t just walk away, run. Basically, they’re a third party company who tries to take allllll of the hassle out of renting vacation homes for people, mostly rich ass people who are too lazy to take the properties they own and do something with them themselves, and they rent them out for them. This also means they take care of repairs, housekeeping, etc.
It’s a business model that is mediocre at best and set up to fail.
When we arrived at the property, it was NOTHING as advertised. No bars in the shower or near the toilet. In fact, the shower didn’t even have a ledge for shampoo at all, causing my husband’s parents to stoop for everything, which is totally comfortable when you’re in your 70’s, you should try it sometime. There was a ledge to get in the house and no ramp, so definitely not wheelchair accessible at all, which is what they claimed in the listing.
They also had advertised that we would have two parking spaces, one in front and one to the left of the building. When facing the building, the left side is just sidewalk. We were not driving a freaking Kia Soul up onto a sidewalk, nor were we going to do that for the rental van we were using. If you faced away from the house and checked that left side, there was a commercial dumpster, which you would be towed from if you violated and parked in front of it. Also, there was no mention whatsoever that street sweepers came through Wednesday night to Thursday morning.
Just, all in all, a lot of things that were not as advertised.
So, the second night we were there, also the first night my mother in law tried to use the shower, she slipped and fell and had to get stitches in her elbow.
That is her blood on my husband’s shirt. We contacted Vacasa immediately. To their credit, we eventually demanded they put us up in a handicap accessible hotel and they did. They were not even going to do that at first, though. They were only going to refund our money, which would have left us out of a place to stay. They pulled all this crap about how we “preferred” to move and I let them HAVE it. I told them they needed to look up “preferred” in the dictionary because you prefer shade to sun or vanilla ice cream to chocolate ice cream, we needed to move because they didn’t have their shit together and falsely advertised and we didn’t want to be mopping anyone else’s blood off the floor or running to the hospital again.
Oh, I can be nasty, and believe me. Sarcasm is my fine honed weapon that comes out when people are liars, cheats and try to take advantage of me or people I care about.
They only obliged, probably, because they know they could have a lawsuit on their hands. This made me furious. Anyways, I am writing this post to warn all of my followers to NEVER book through Vacasa. Their properties are not as advertised and if you have an accident on their property, they don’t care. $200+ in hospital bills and they did not care.
I’m sorry for the tone of this post—well, not really—but I had to do this. It’s the right thing to do by my family. I hope they never get another cent.
I promise in the next few days, I’ll post about the fun things we’ve been doing. 😝 We’ve actually had a good time, once we got done wiping blood off the floor of a place run by scumbags.
Be looking for a happier post about Savannah soon! And remember, don’t book a vacation rental through Vacasa, because they are remorseless, horrible @$)&@$?!!! Toodles! 👋🏻